Receiving Prosper Email

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Sometimes there are problems delivering Prosper email to some of our members. Most frequently the problem is caused by a spam filtering system. If you are a member but are not receiving any messages from Prosper to your email inbox, please check with your mail administrator to make sure that mail from support@prosper.com, noreply@prosper.com, and noreply@prospermarketplace.com are allowed to be delivered to your mailbox, and to make sure that there are no other problems preventing you from receiving your email.

Some email providers filter messages based on content, subject line, or the sender's address and may put your email into the a bulk or junk mail folder. Please make sure @prosper.com and @prospermarketplace.com are on your "approved sender" list or "whitelist" and/or in your "contacts" or "address book". Occasionally an ISP will institute mail controls that block your email completely without your knowledge. We often do not even receive notice of such a block. The only solution to this problem is for you to be aware what triggers your ISPs blockage and make sure they understand you want to receive our email.

You may also wish to check the settings in your e-mail program to make sure it isn't incorrectly flagging Prosper messages as spam. If you find that your Prosper email is going to your trash folder or to a "bulk mail" folder, then you will want to adjust your junk mail filter. If you have recently installed a new email software or a new program to help defeat spam, make sure you check the settings. The "defaults" are often much more restrictive than you might wish.

Please see our general suggestions on how to remedy issues with spam, bulk, or junk mail folders below.

AOL users

Please check your "Spam" folder. If you find our email there, select the confirmation message and click "This is Not Spam." This will help future messages to get through.

To avoid accidentally filtering our future messages:

Click Mail in the toolbar at the top of your AOL window
Select Block Unwanted Mail
Click Custom Sender List
Select Allow only the senders and domains listed below
Enter these domains: @prosper.com, @prospermarketplace.com
Save

Gmail users

Please check your "Spam" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Hotmail users

Please check your "Junk email" folder. If you find our email there, select the confirmation message and click "Not Junk." This will help future messages to get through.

To avoid accidentally filtering our future messages:

Click Mail, then Options (next to the Help link)
Click Junk email Protection
Click Custom Sender List
Click Safe List
Enter these domains: @prosper.com, @prospermarketplace.com
Click Add

Yahoo users

Please check your "Bulk Mail" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

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